Subscription, Credits & Usage
Find your Filo Plus subscription, AI balance, top-ups, and usage in the unified subscription area. The September releases brought these entries together across Desktop, iOS, and Android.
View your account
- Sign in to the Filo account that owns your subscription or top-up.
- Open Settings → Subscription on Desktop, or Settings → Filo Plus on mobile.
- Check your subscription status, available AI usage, top-up balance, and usage details shown on the page.
Subscription and top-ups
A Filo Plus subscription includes monthly AI credit. You can also buy credit as needed without a subscription or automatic renewal. Both options provide the same AI capabilities. If you have both, subscription credit is used before top-up credit.
Use the plan and checkout pages to check the current price, included usage, and purchase terms before paying. For cancellation or refunds, follow the instructions for the platform where you purchased.
After a purchase
Desktop 2.3.4 announced real-time synchronization of top-up status. If another device still shows an old balance, confirm that both devices use the same Filo account, then reopen the subscription page.
If a purchase remains missing, contact support with the purchase platform, order information, app version, and the Filo account used. Do not send passwords or payment card details.
If AI usage is unavailable
Check the balance and any usage-window or reset information shown in the app. Confirm that the relevant AI settings are enabled before retrying a summary or automation.
Usage details help explain consumption; they are separate from mailbox unread counts and email notification preferences.