Not receiving email notifications?
Filo can notify you about new email and to-dos. Check both system permissions and the app’s notification settings.
Open Settings → Notification to choose alerts for each connected mailbox. Email alerts and automatic AI processing have separate controls.
How to turn on email push
Make sure notifications are enabled both at the system level and inside FiloMail.
- Allow notifications for Filo in system settings.
- Open Settings → Notification in Filo.
- Find the connected mailbox and check that its notification preference is not None. Important-only settings limit which messages trigger an alert.
- Also review to-do reminders and, on Desktop, App Icon Badge if those indicators are unexpected.
If the mailbox is missing or disconnected, reconnect it first. Check AI usage separately when troubleshooting summaries or automatic to-do discovery.
Why email notifications might not arrive
If you still are not receiving email notifications, check these common causes:
- •System notifications are off: Allow notifications for Filo and check Focus or Do Not Disturb settings.
- •The mailbox notification preference excludes the message: In Settings → Notification, check the preference for the mailbox that received the email.
- •The mailbox is disconnected: Confirm that new mail can sync and reconnect the account if needed.
- •An app badge is mistaken for an alert: Category dots, unread badges, and system push alerts are separate indicators. Check the relevant setting.
Still need help?
If none of the above solves the issue, contact us at [email protected] and we will help investigate and resolve the problem as soon as possible.