Effective Date: January 10, 2025
Last Updated: May 18, 2026
Welcome to Filo Mail. These Terms of Service ("Terms") govern your access to and use of Filo Mail, our websites, services, mobile and desktop applications (collectively, the "Service"). By using the Service, you agree to be bound by these Terms and by our Privacy Policy (collectively, the "Agreement"). If you are agreeing to these Terms on behalf of an organization, you represent that you have authority to bind that organization.
You must be at least the age of legal majority in your jurisdiction (or have valid parental consent) to use the Service. The Service is not intended for children under 13.
Filo Mail is an AI productivity workspace for email and connected apps. Depending on the features you enable, the Service may connect to supported accounts and services such as Gmail, Outlook, IMAP email accounts, Google Calendar, GitHub, Atlassian products, App Store Connect, Custom MCP servers, and other supported integrations. Key capabilities may include, among others:
For Gmail mail-sync features, Filo is designed not to persist raw Gmail message bodies or raw Gmail attachments except where needed to complete user-requested actions. Other features may store content that you provide, upload, generate, or ask Filo to remember, including Agent messages, attachments, summaries, To-Dos, memories, preferences, and tool or action metadata, as described in our Privacy Policy.
Depending on the features you use, you may authorize supported third-party accounts through OAuth or other supported connection methods. Keep your account credentials secure. Filo does not ask for your Google password, and you are responsible for activity under your account.
Filo currently offers individual accounts. If you are provisioned a team workspace under a separate order form, designated administrators may configure organization-wide settings (e.g., security controls, seat management). Admins may access organization-level logs and audit events but do not have access to end-user email content unless explicitly granted by the user or lawfully configured by the organization. This Section applies only to such team workspaces.
From time to time we may offer features marked as Beta, or Preview. Such features are provided “as is”, may change or be discontinued at any time, and are not included in any SLA. Your feedback helps us improve them.
You agree not to:
Violation may result in suspension or termination without notice.
You agree not to: (a) bypass or attempt to bypass authentication, rate limits, or security controls; (b) access or scrape the Service or Gmail in bulk by automated means outside documented interfaces; (c) probe, scan, or test the vulnerability of any system or network; (d) rent, resell, or share accounts, or misrepresent identity; (e) use the Service for high-risk or illegal activities (including exploitation, harassment, doxxing, non-consensual content, or violations of sanctions/export controls); (f) use model outputs to create or disseminate malware, spam campaigns, or fraud; (g) interfere with or disrupt the integrity or performance of the Service or third-party services.
You represent that you are not subject to any U.S., U.K., E.U., or U.N. sanctions and will not use the Service in embargoed countries or for prohibited end uses under applicable export control laws.
Your use of the Service is subject to our Privacy Policy, which explains what we collect, how we use and protect it, and your privacy rights. Highlights:
Filo retains product data only for as long as needed to provide, secure, troubleshoot, and improve the Service, or as otherwise required by law. Retention periods vary by data type and feature. You can delete account data or disconnect supported integrations as described in the Privacy Policy; operational logs, security records, backups, billing records, and third-party provider records may remain for limited periods where required for security, recovery, compliance, or provider operations.
The Service is operated from the United States. If you are located in the EEA/UK, your data will be transferred to and processed in the United States (and, where relevant, other countries where our providers operate) under the EU Standard Contractual Clauses (SCCs) and the UK IDTA, together with appropriate technical and organizational safeguards. See the Privacy Policy.
Certain premium features (for example, higher AI usage limits or additional feature access) may be available under paid plans (“Paid Plans”). We may also offer a free tier with limited features or usage.
By purchasing or using a Paid Plan, you agree to:
(a) pay the fees and any applicable taxes displayed at checkout (or by the applicable app store),
(b) permit recurring charges to your chosen payment method until you cancel, and
(c) the billing, cancellation, and refund rules described in this Section 5.
Different purchase channels have different billing and subscription management processes. The channel you used to subscribe controls how your subscription is managed.
We offer a 30-day free trial for eligible first-time subscribers (the “Free Trial”). During the Free Trial, you may cancel at any time before the Free Trial ends to avoid being charged. If you cancel before the Free Trial ends, you should not be charged for the Paid Plan (subject to the rules and processing of the purchase platform).
Eligibility for the Free Trial may depend on platform, region, account history, or other factors. We may modify or discontinue the Free Trial at any time to the extent permitted by law.
Paid Plans are subscription-based and auto-renew unless you cancel. You authorize the applicable payment method to be charged on a recurring basis at the then-current rate, plus any applicable taxes, until you cancel.
Unless otherwise stated at the time of cancellation or required by law, cancellation takes effect at the end of the then-current billing period. You will typically retain access to Paid Plan features until the end of that billing period.
Refund eligibility and processing depend on where you purchased your subscription. Because we provide a 30-day Free Trial, the primary way to avoid charges is to cancel before the Free Trial ends.
If you purchased a subscription through the Apple App Store, billing and refunds are governed by Apple’s terms and policies. Filo does not process refunds for App Store purchases and does not provide prorated refunds for App Store subscriptions.
If you want to stop your membership, you can cancel your App Store subscription and your access will remain active until the end of the current billing period. If you believe you are entitled to a refund for an App Store purchase, you must request it directly from Apple. Apple independently determines whether to approve or deny refund requests.
If you purchased a subscription through Google Play, billing and refunds are governed by Google Play terms and policies. Filo does not process refunds for Google Play purchases and does not provide prorated refunds for Google Play subscriptions.
If you want to stop your membership, you can cancel your Google Play subscription and your access will remain active until the end of the current billing period. If you believe you are entitled to a refund for a Google Play purchase, you must request it directly from Google. Google independently determines whether to approve or deny refund requests.
If you purchased a subscription on our website and payment was processed via Stripe, refund requests must be submitted by emailing [email protected]. We do not provide an in-product or in-app refund request flow.
For web (Stripe) subscriptions, except where required by applicable law, we generally do not offer refunds after the Free Trial ends. If you have a specific concern after the Free Trial, you may contact us by email to discuss your request. Any resolution is handled case-by-case and is not guaranteed.
To protect the Service and prevent abuse, we may deny refund requests or other billing-related requests in situations such as suspected fraud, unauthorized purchases, repeated refund requests, chargeback activity, violations of these Terms, or other suspicious or unreasonable activity.
Where refunds are required by law or otherwise granted, they may be affected by non-recoverable fees, taxes, currency conversion, or other charges, unless applicable law requires otherwise.
We may change Paid Plan pricing or offerings with reasonable prior notice. Price changes will generally apply at the next renewal or next billing cycle following notice, unless otherwise required by applicable law.
Fees are exclusive of taxes, duties, and charges, which you are responsible for paying as applicable. Depending on your location and purchase channel, taxes may be collected by us, Stripe, Apple, or the relevant app store.
If a charge is reversed, disputed, or subject to a chargeback, we may suspend or terminate access to Paid Plan features while the dispute is pending, and may require you to resolve the payment issue before restoring access.
If you purchase through an app store (for example, Apple App Store or Google Play), billing, subscription management, and refunds are governed by that store’s terms and policies. Filo cannot issue refunds for purchases made through third-party stores.
If you subscribe on our website, payments are processed by Stripe (or its affiliates). Web subscription cancellation and billing support are governed by this Section 5, subject to applicable law and the capabilities of our payment processor. Refund requests for web purchases must be submitted by emailing [email protected].
We may offer multiple plans (for example, monthly and annual billing). The specific price, billing interval, Free Trial terms, and any promotional terms shown to you at checkout (or presented by the applicable app store) control for that purchase. For the most up-to-date plan details, please see Pricing page or the relevant app store listing.
The Service relies on third-party services to provide infrastructure, connected-app integrations, payments, analytics, diagnostics, and AI functionality. Current AI provider paths may include Anthropic models on Google Vertex AI, Azure OpenAI models, and OpenRouter for DeepSeek V4 Pro. DeepSeek V4 Pro is routed through OpenRouter with Zero Data Retention enabled for prompt and completion content where supported by OpenRouter's routing controls.
Provider terms and controls vary. We configure provider paths so customer prompts and outputs are not used to train public or foundation models without permission, and we apply access, logging, retention, and security safeguards appropriate to the provider and feature. See our Privacy Policy for details.
We engage carefully vetted sub-processors to support the Service. We publish and maintain a current list and change log (with “last updated” date). Material changes will be posted there, and you may subscribe to updates.
Third-party providers may modify or discontinue features or APIs. We are not responsible for disruptions caused by such changes, though we will use reasonable efforts to adapt the Service.
Filo's core application infrastructure is hosted on Amazon Web Services (AWS) and designed with layered safeguards for reliability and data protection:
These safeguards help keep Filo responsive and protect your data, even during unexpected cloud events.
Filo applies layered safeguards for supported integrations, including least-privilege access, encrypted transport where applicable, production access controls, audit logging for sensitive access, and regular security review. Gmail-related access remains subject to Google's API Services User Data Policy and applicable CASA review requirements; other integrations may be subject to their provider's security and permission controls.
If a security incident affects personal data, we will notify affected users without undue delay and, where applicable, notify regulators within 72 hours of becoming aware, consistent with our incident response procedures and applicable law.
All trademarks, service marks, and content of the Service remain the property of Filo or its licensors. You receive a non‑exclusive, non‑transferable license solely to use the Service as intended. You may not copy, modify, or create derivative works without prior written consent.
If you submit ideas, suggestions, or feedback, you grant Filo a worldwide, perpetual, irrevocable, royalty-free license to use, copy, modify, and create derivative works from that feedback for any purpose without restriction.
We reserve the right to suspend or terminate your access to the Service if:
Upon termination or account deletion, we will delete remaining To-Dos and schedule deletion of any Summaries still within their retention window, subject to short-lived encrypted backups and security logs retained solely for disaster recovery and audit per our Privacy Policy.
The Service is provided “as‑is” without warranties of any kind. We do not guarantee uninterrupted availability or error‑free operation.
To the maximum extent permitted by law, Filo will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenues, or data, even if advised of the possibility. Filo’s aggregate liability arising out of or relating to the Service will not exceed the amounts paid by you to Filo for the Service in the twelve (12) months before the event giving rise to liability.
We may modify or discontinue features from time to time. If a change materially reduces core functionality of a paid plan, we will provide reasonable prior notice.
We may update these Terms from time to time. If significant changes are made, we will notify you by email or by posting a notice on our website. Your continued use of the Service after such changes constitutes acceptance of the revised Terms.
Sections relating to intellectual property, privacy & data protection, payment obligations, indemnification, limitations of liability, disclaimers, governing law, dispute resolution, and survival will continue to apply after termination.
These Terms are governed by the laws of Singapore, without regard to conflict‑of‑law principles. Disputes will be resolved in the courts of Singapore.
If you have any questions or concerns about these Terms, please contact us at:
Email: [email protected]
You agree to defend, indemnify, and hold harmless Filo, its affiliates, and personnel from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to your use of the Service, your content, or your violation of these Terms or applicable law.
We are not responsible for any delay or failure caused by events beyond our reasonable control, including acts of God, labor disputes, governmental actions, internet or hosting failures, or denial-of-service attacks.
You may not assign or transfer this Agreement without our prior written consent. We may assign this Agreement in connection with a merger, acquisition, or sale of assets.
If any provision is found unenforceable, the remaining provisions will remain in full force. No waiver of any term will be deemed a further or continuing waiver of such term or any other term.
These Terms and the Privacy Policy constitute the entire agreement between you and Filo regarding the Service and supersede prior agreements. To the extent of a conflict, an executed order form controls, then these Terms, then the Privacy Policy.
We may provide notices via email, in-app messages, or by posting on our website. You consent to receive electronic communications from us regarding the Service.