Terms of Service

Effective Date: January 10, 2025

Last Updated: July 21, 2025

Welcome to Filo Mail These Terms of Service (Terms) govern your access to and use of Filo Mail, our websites, services, mobile and desktop applications (collectively, theService). By using the Service, you agree to be bound by these Terms and by our Privacy Policy (collectively, theAgreement). If you are agreeing to these Terms on behalf of an organization, you represent that you have authority to bind that organization.

1. Description of Service

Filo Mail is an AI‑powered email workspace built on the Gmail API. Key capabilities today include (but are not limited to):

• Smart Labels – user‑defined labels powered by AI that automatically file new messages according to a short prompt you set (e.g., "Invoices," "Travel," "Newsletters").
• Smart Inbox Orchestration – automated categorization, priority detection and noise‑free filtering based on Gmail labels and AI classification.
• AI Summaries & Thread Digests – instantly generated overviews of long conversations in ≥ 30 languages.
• To‑Do Extraction & Reminders – detects action items (bills, events, follow‑ups) and surfaces them in a dedicated To‑Do list.
• Compose / Reply Assistant – drafts context‑aware responses that you can review and edit before sending.
• Natural‑Language Commands – type plain‑language instructions (e.g., "delete marketing from last month," "mute receipts") and let Filo execute them.
• Multilingual Translation – one‑click translate incoming mail; compose in the recipient's language.
• Cross‑Platform Clients – iOS and macOS

Filo does not store your Gmail messages or attachments on its own servers; all message bodies are streamed live via the Gmail API. Summaries and To‑Dos generated by Filo are stored for up to 7 days to power undo/redo and backup.

2. Account Registration & Security

• You must use a valid Google Account and authorize Filo via OAuth 2.0.
• Keep your Google credentials secure; Filo never sees or stores your Google password.
• You are responsible for any activity that occurs under your account.

3. Acceptable Use

You agree notto:

• Send unsolicited or commercial spam, phishing content or malware using the Service.
• Abuse Google's or Filo's rate limits, attempt to scrape, reverse‑engineer or probe our infrastructure.
• Use the Service in violation of applicable laws, export regulations, or privacy statutes.
• Upload or distribute content that is illegal, defamatory, or infringes the rights of others.

Violation may result in suspension or termination without notice.

4. Privacy & Data Protection

Your use of the Service is subject to our Privacy Policy which details what we collect, how long we keep it, and your rights under GDPR/CCPA. Highlights:

• Zero message retention – Filo servers never persist Gmail message bodies or attachments.
• AI Outputs – Summaries & To‑Dos are encrypted at rest (AES‑256) and deleted after 7 days.
• Encryption in Transit – All traffic is TLS 1.3 with Perfect Forward Secrecy.
• OAuth Scope Minimalism – Filo requests only https://mail.google.com/.

5. Payment & Subscriptions

Filo Mail is currently free to use while we remain in public beta. We may introduce optional paid plans in the future—for example, to unlock higher AI quotas or expanded storage. Before any fees take effect, we will:

• Publish clear pricing, feature details, and billing cycles in the app and on our website with reasonable advance notice.
• Require your explicit opt-in and a valid payment method before any charges are incurred.
• Explain how you can manage or cancel a subscription at any time.

Future paid plans will be governed by additional terms that outline taxes, renewal schedules, refund policies, and your cancellation rights, as required by applicable law. If you choose not to subscribe, you will continue to have access to a free tier (subject to any usage limits in place at that time).

6. Third‑Party Services

The Service integrates with Google Workspace, OpenAI, Anthropic and Google VertexAI (Gemini) to provide AI functionality. Use of these integrations is subject to each provider's terms. Filo employs dynamic model orchestrationand may route your request to any of these providers as described in the Privacy Policy .

7. Service Levels & Security

Filo is hosted on Amazon Web Services (AWS)inheriting the same cloud‑level safeguards trusted by thousands of mission‑critical products:

• Multi‑AZ architecture – application servers and databases run in at least two availability zones, enabling automatic fail‑over if one zone becomes unavailable.
• High‑durability storage – AWS S3 and RDS offer ≥ 99.99 % durability for data at rest.
• Encrypted daily backups – point‑in‑time snapshots are replicated to a separate AWS region for extra protection.
• Routine recovery drills – we regularly test fail‑over and backup restoration to ensure we can bring services back online quickly with minimal data loss.

These safeguards help keep Filo responsive and protect your data, even during unexpected cloud events.

7.1 Security Controls (aligned with Gmail)

8. Intellectual Property

All trademarks, service marks, and content of the Service remain the property of Filo or its licensors. You receive a non‑exclusive, non‑transferable license solely to use the Service as intended. You may not copy, modify, or create derivative works without prior written consent.

9. Termination

We reserve the right to suspend or terminate your access to the Service if:

• You breach these Terms.
• Your account is inactive for an extended period.
• We discontinue the Service for any reason.

Upon termination, your right to use the Service will cease, and we may delete your account and associated data.

10. Disclaimer of Warranties

The Service is provided "as‑is" without warranties of any kind. We do not guarantee uninterrupted availability or error‑free operation.

11. Limitation of Liability

To the fullest extent permitted by law, Filo shall not be liable for indirect, incidental or consequential damages, or for lost profits, revenues, or data.

12. Modifications

We may update these Terms from time to time. If significant changes are made, we will notify you by email or by posting a notice on our website. Your continued use of the Service after such changes constitutes acceptance of the revised Terms.

13. Governing Law

These Terms are governed by the laws of Singapore, without regard to conflict‑of‑law principles. Disputes will be resolved in the courts of Singapore.

14. Contact

If you have any questions or concerns about these Terms, please contact us at:

Email: [email protected]