Effective Date: January 10, 2025
Last Updated: August 25, 2025
Welcome to Filo Mail. These Terms of Service ("Terms") govern your access to and use of Filo Mail, our websites, services, mobile and desktop applications (collectively, the "Service"). By using the Service, you agree to be bound by these Terms and by our Privacy Policy (collectively, the "Agreement"). If you are agreeing to these Terms on behalf of an organization, you represent that you have authority to bind that organization.
You must be at least the age of legal majority in your jurisdiction (or have valid parental consent) to use the Service. The Service is not intended for children under 13.
Filo Mail is an AI‑powered email workspace built on the Gmail API. Key capabilities today include (but are not limited to):
Filo does not store your Gmail message bodies or attachments on its own servers; all message bodies are streamed live via the Gmail API. To-Dos generated or kept by you are retained in the cloud until you delete them or delete your account. AI-generated summaries are retained for up to 90 days to support reliability (re-view), undo/recovery, and user experience, and are then automatically deleted. See our Privacy Policy for details.
Filo currently offers individual accounts. If you are provisioned a team workspace under a separate order form, designated administrators may configure organization-wide settings (e.g., security controls, seat management). Admins may access organization-level logs and audit events but do not have access to end-user email content unless explicitly granted by the user or lawfully configured by the organization. This Section applies only to such team workspaces.
From time to time we may offer features marked as Beta, or Preview. Such features are provided “as is”, may change or be discontinued at any time, and are not included in any SLA. Your feedback helps us improve them.
You agree not to:
Violation may result in suspension or termination without notice.
You agree not to: (a) bypass or attempt to bypass authentication, rate limits, or security controls; (b) access or scrape the Service or Gmail in bulk by automated means outside documented interfaces; (c) probe, scan, or test the vulnerability of any system or network; (d) rent, resell, or share accounts, or misrepresent identity; (e) use the Service for high-risk or illegal activities (including exploitation, harassment, doxxing, non-consensual content, or violations of sanctions/export controls); (f) use model outputs to create or disseminate malware, spam campaigns, or fraud; (g) interfere with or disrupt the integrity or performance of the Service or third-party services.
You represent that you are not subject to any U.S., U.K., E.U., or U.N. sanctions and will not use the Service in embargoed countries or for prohibited end uses under applicable export control laws.
Your use of the Service is subject to our Privacy Policy, which details what we collect, how long we keep it, and your rights under GDPR/CCPA. Highlights:
https://mail.google.com/.To-Dos you keep are retained until you delete them or delete your account. Summaries are retained for up to 90 days and then deleted automatically. Operational logs (excluding email bodies) are retained for up to 30 days for security and diagnostics. See our Privacy Policy for the full data lifecycle.
The Service is operated from the United States. If you are located in the EEA/UK, your data will be transferred to and processed in the United States (and, where relevant, other countries where our providers operate) under the EU Standard Contractual Clauses (SCCs) and the UK IDTA, together with appropriate technical and organizational safeguards. See the Privacy Policy.
Certain premium features (e.g., higher AI quota, additional storage for voice notes) are available under paid plans. By subscribing you agree to:
A free tier with limited daily AI credits is available.
If you start a trial, it will convert to a paid plan at the end of the trial unless you cancel before the conversion date. Paid plans auto-renew unless you cancel via your account settings; cancellation takes effect at the end of the then-current billing period.
We may change plan prices with reasonable prior notice. Price changes will apply to the next billing cycle following notice.
Fees are exclusive of taxes, duties, and charges, which you are responsible for paying as applicable.
If a charge is reversed or disputed, we may suspend or terminate access until the amount is resolved.
If you purchase through an app store (e.g., Apple App Store), billing and refunds are governed by that store’s terms. Filo cannot issue refunds for purchases made through third-party stores.
The Service integrates with Google Workspace, OpenAI, Anthropic and Google VertexAI (Gemini) to provide AI functionality. Use of these integrations is subject to each provider’s terms. Filo employs dynamic model orchestration and may route your request to any of these providers as described in the Privacy Policy.
We engage carefully vetted sub-processors to support the Service. We publish and maintain a current list and change log (with “last updated” date). Material changes will be posted there, and you may subscribe to updates.
Third-party providers may modify or discontinue features or APIs. We are not responsible for disruptions caused by such changes, though we will use reasonable efforts to adapt the Service.
Filo is hosted on Amazon Web Services (AWS), inheriting the same cloud‑level safeguards trusted by thousands of mission‑critical products:
These safeguards help keep Filo responsive and protect your data, even during unexpected cloud events.
| Control | Gmail | Filo (app layer) |
|---|---|---|
| TLS 1.3 encryption in transit | ✅ | ✅ |
| OAuth 2.0 + Google CASA Tier 3 | ✅ | ✅ |
| Suspicious login detection | ✅ | ↪︎ (Provided by Gmail) |
| Advanced spam / phishing ML | ✅ | ↪︎ (Relies on Gmail spam filter) |
| S/MIME message encryption | ✅ (Enterprise) | ↪︎ (Enforced by Gmail) |
| 2‑factor auth enforcement | ✅ | ↪︎ (Handled by Google Account) |
| ISO 27001 / SOC 2 | ✅ | 🚧 In Progress |
If a security incident affects personal data, we will notify affected users without undue delay and, where applicable, notify regulators within 72 hours of becoming aware, consistent with our incident response procedures and applicable law.
All trademarks, service marks, and content of the Service remain the property of Filo or its licensors. You receive a non‑exclusive, non‑transferable license solely to use the Service as intended. You may not copy, modify, or create derivative works without prior written consent.
If you submit ideas, suggestions, or feedback, you grant Filo a worldwide, perpetual, irrevocable, royalty-free license to use, copy, modify, and create derivative works from that feedback for any purpose without restriction.
We reserve the right to suspend or terminate your access to the Service if:
Upon termination or account deletion, we will delete remaining To-Dos and schedule deletion of any Summaries still within their retention window, subject to short-lived encrypted backups and security logs retained solely for disaster recovery and audit per our Privacy Policy.
The Service is provided “as‑is” without warranties of any kind. We do not guarantee uninterrupted availability or error‑free operation.
To the maximum extent permitted by law, Filo will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenues, or data, even if advised of the possibility. Filo’s aggregate liability arising out of or relating to the Service will not exceed the amounts paid by you to Filo for the Service in the twelve (12) months before the event giving rise to liability.
We may modify or discontinue features from time to time. If a change materially reduces core functionality of a paid plan, we will provide reasonable prior notice.
We may update these Terms from time to time. If significant changes are made, we will notify you by email or by posting a notice on our website. Your continued use of the Service after such changes constitutes acceptance of the revised Terms.
Sections relating to intellectual property, privacy & data protection, payment obligations, indemnification, limitations of liability, disclaimers, governing law, dispute resolution, and survival will continue to apply after termination.
These Terms are governed by the laws of Singapore, without regard to conflict‑of‑law principles. Disputes will be resolved in the courts of Singapore.
If you have any questions or concerns about these Terms, please contact us at:
Email: [email protected]
You agree to defend, indemnify, and hold harmless Filo, its affiliates, and personnel from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to your use of the Service, your content, or your violation of these Terms or applicable law.
We are not responsible for any delay or failure caused by events beyond our reasonable control, including acts of God, labor disputes, governmental actions, internet or hosting failures, or denial-of-service attacks.
You may not assign or transfer this Agreement without our prior written consent. We may assign this Agreement in connection with a merger, acquisition, or sale of assets.
If any provision is found unenforceable, the remaining provisions will remain in full force. No waiver of any term will be deemed a further or continuing waiver of such term or any other term.
These Terms and the Privacy Policy constitute the entire agreement between you and Filo regarding the Service and supersede prior agreements. To the extent of a conflict, an executed order form controls, then these Terms, then the Privacy Policy.
We may provide notices via email, in-app messages, or by posting on our website. You consent to receive electronic communications from us regarding the Service.