Privacy Policy

Effective Date: January 10, 2025

Last Updated: January 10, 2025

Filo Mail (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services. By using Filo Mail, you agree to the practices described in this policy. If you do not agree, please refrain from using our services.

1. Information We Collect

We collect minimal information necessary to provide and improve our services. This includes:

a. Account Information

• Name, email address, and password (hashed for security).

• Optional profile details you choose to provide.

b. Email Metadata

• Sender, recipient, timestamp, and subject line of emails (only as required for functionality such as categorization and prioritization).

• We do not store or access the main content of your emails.

c. Usage Data

• Information about how you interact with Filo Mail, such as feature usage and settings.

• This data is anonymized and used to improve our service performance.

2. How We Use Your Information

We use your information solely to provide, maintain, and improve our services. Specifically:

• AI Assistance: Analyze email metadata and temporary email content for features like categorization, summarization, and prioritization.

• Push Notifications: Notify you of high-priority or time-sensitive emails.

• Voice-to-Email Drafting: Convert dictated text into emails using AI.

• Customer Support: Address your inquiries or troubleshoot issues.

We do not store the primary content of your emails permanently and do not use your data to train AI models.

3. Data Security

We employ robust security measures to protect your data, including:

• End-to-end encryption for email processing.

• Secure cloud infrastructure to protect metadata and account information.

• Regular security audits to identify and mitigate potential vulnerabilities.

Despite our best efforts, no system is completely secure. Please ensure the security of your account credentials.

4. Data Sharing

We respect your privacy and do not sell or share your data with third parties, except in the following cases:

• Service Providers: Trusted partners who help us provide the service (e.g., cloud hosting), bound by strict confidentiality agreements.

• Legal Requirements: When required by law or to respond to valid legal processes.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred, subject to this Privacy Policy.

5. Data Retention

• Email metadata and temporary content used for AI processing are deleted immediately after the task is completed.

• Account information is retained as long as your account is active.

• Anonymized usage data may be retained for analysis and improvement.

If you wish to delete your account or data, you can request it at any time via our support team.

6. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights:

• Access, correct, or delete your personal information.

• Restrict or object to certain data processing activities.

• Withdraw consent for data processing where applicable.

To exercise your rights, contact us at support@filomail.com.

7. Cookies and Tracking Technologies

Filo Mail uses cookies and similar technologies to:

• Maintain your session and preferences.

• Collect anonymized usage statistics to improve our service.

You can manage your cookie preferences in your browser settings.

8. Third-Party Integrations

If you connect Filo Mail with third-party services (e.g., calendars, task managers), we will access and process the data strictly as required to provide the integration. Please review the privacy policies of third-party services before enabling integrations.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If significant changes are made, we will notify you via email or through a notice on our website. Your continued use of Filo Mail constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: support@filomail.com